Module 6 of 6
When Something Goes Wrong
Knowing what to do when something goes wrong online is as important as knowing how to prevent it. This module covers reporting, legal protections, and the truth about getting help.
The Core Truth
You Are Never Out of Options
One of the most effective tools perpetrators use is making victims feel they have no options — that reporting will make things worse, that no one will believe them, or that they will be in trouble. None of this is true. Here is what is actually true:
- Reporting can connect victims with help and enable an investigation, but no particular outcome can be guaranteed
- Victims of online crimes are not in trouble for what was done to them
- Evidence you preserve (screenshots, usernames, messages) is valuable and actionable
- Online crimes cross jurisdictions — local, state, and federal law enforcement all have authority and tools
- Platforms are legally required to respond to certain reports, especially those involving minors
How to Preserve Evidence
Screenshot everything. Messages, usernames, profile URLs, threat content. Include timestamps where visible.
Do not delete conversations. Even if you block the person, preserve the conversation before doing so. Courts and law enforcement need this evidence.
Note dates and times. Write down when incidents occurred, even approximately.
Save to a secure location. Email screenshots to yourself or a trusted adult, or save to a separate device.
Resources — Know These Before You Need Them
Who to Contact
NCMEC CyberTipline
cybertipline.org · 1-800-843-5678 · Reports go directly to law enforcement. For sextortion, exploitation, and CSAM.
FBI Internet Crime Complaint Center
ic3.gov · For cybercrime including financial fraud, sextortion, and hacking.
Crisis Text Line
Text HOME to 741741 · Free, confidential, 24/7 · For emotional distress related to online incidents.
NC Attorney General Consumer Protection
ncdoj.gov · For non-consensual image sharing and digital fraud in NC.
NCMEC Take It Down
takeitdown.ncmec.org · Free help for images or videos taken when the person was under 18.
Response Planning
Your Response Plan
Tap each scenario to see the correct response sequence.
Your Safety Network
Who Are Your Trusted Adults?
Trusted adult at home[Know who this is]
Trusted adult at school[Counselor, teacher, admin]
Emergency resourceText HOME to 741741
Report online crimecybertipline.org
Module Quiz
Test Your Understanding
8 questions — no limit on attempts.